FAQs & Troubleshooting

FAQs & Troubleshooting

No Paper / No Paper T1

The machine failed to feed paper from the indicated paper tray.

Check the following points to clear the error message.


  • Refill paper in the paper tray indicated on the machine's display. Make sure the paper guides are set to the correct size.
  • If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.
  • Do not overfill the paper tray.
  • Paper dust has accumulated on the surface of the paper pick-up rollers.
    Clean the paper pick-up rollers.
    > Click here to see how to clean the paper pick-up roller.
  • The paper you are using may not meet our specifications. Check that you use the paper that meets our specifications.
    > Click here to see the details of the recommended paper.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-L3510CDW, HL-L3230CDW, HL-L3270CDW, MFC-L3745CDW, MFC-L3750CDW, MFC-L3770CDW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.