FAQs & Troubleshooting

FAQs & Troubleshooting

What is the recommended paper?

You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond, recycled paper, colored paper, letterhead, labels or envelopes.

For best results, follow the instructions below:


Print Media Specifications

Paper Tray
Paper Type Plain Paper,
Thin Paper,
Recycled Paper,
Thick Paper
Paper Size A4,
B5 (JIS),
B5 (ISO),
A5 (Long Edge),
B6 (JIS),
Legal *1,
Mexico Legal *1,
India Legal *1,
Folio *1,
16K (195x270 mm),
A4 Short (270mm Paper)
Paper Weight 60 to 163 g/m2 (16 to 43 lb) *2
Maximum Paper Capacity Up to 250 sheets of 80 g/m2 (20 lb) Plain Paper
Manual Feed Slot Paper Type Plain Paper,
Thin Paper,
Thick Paper,
Thicker Paper,
Recycled Paper,
Paper Size
  • Width:
    76.2 to 215.9 mm (3 to 8.5 in.)
  • Length:
    127 to 355.6 mm (5 to 14 in.)
  • Envelope:
    COM-10, DL, C5, Monarch
Paper Weight 60 to 230 g/m2 (16 to 61 lb)
Maximum Paper Capacity One sheet at a time
Automatic 2-sided Printing
(available models only)
Paper Type Plain Paper,
Thin Paper,
Recycled Paper
Paper Size *3
  • A4
  • Letter,
    Mexico Legal,
    India Legal
Paper Weight 60 to 105 g/m2 (16 to 28 lb)


*1: Legal, Mexico Legal, India Legal and Folio size paper are supported only in some countries.

*2: For paper of 105 g/m2 (28 lb) and above, open the back cover to use the face up output tray.

*3: The paper size for automatic 2-sided printing may differ depending on your country or region.



Using Special Paper

Always test paper samples before purchasing them to ensure desirable performance.


  • DO NOT use inkjet paper; it may cause a paper jam or damage your machine.
  • If you use bond paper, paper with a rough surface, or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some types of paper may not perform well or may cause damage to your machine.
DO NOT use paper:

  • that is highly textured
  • that is extremely smooth or shiny
  • that is curled or warped
  • that is coated or has a chemical finish
  • that is damaged, creased or folded
  • that exceeds the recommended weight specification in this guide
  • with tabs and staples
  • that is multipart or carbonless
  • that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-L2640DW, HL-L2400DW, HL-L2445DW, HL-L2460DW(XL), HL-L2464DW, HL-L2480DW, MFC-L2800DW, MFC-L2820DW, MFC-L2880DW(XL), MFC-L2920DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.