MFC-L9570CDW

FAQs & Troubleshooting

I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.

The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the drum unit and not the toner cartridge.
> Click here to see information for the difference between the toner cartridge and the drum unit.

If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.

The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.

Replace Drum
Drum End Soon
Drum Stop

Follow the steps below to clear these error messages.

Make sure that the machine is turned on.
Press (Cancel) or Cancel to interrupt the error.
You need to reset the drum counter.
> Click here to see how to reset the drum counter.

Reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any issue that is caused by the use of unauthorized third party drum units, toner cartridges or toner.

For more information on other error messages, click here.

If the error message still continues to appear, contact Brother Customer Service from "Contact Us".