FAQs & Troubleshooting

FAQs & Troubleshooting

My Brother machine is unresponsive.

If you turn the machine off, or if there is power failure during a firmware update, the firmware will not be updated. When you turn the machine back on, it will not perform any tasks or respond to button presses.


To resolve the issue and update the firmware, follow these steps:


  1. Connect the machine to your computer using a USB cable.
  2. Windows users only: Download and install the Full Driver & Software Package from your model's Downloads page at
  3. Download the Firmware Update Tool from your model's Downloads page at and update the firmware using the USB connection.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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