FAQs & Troubleshooting

FAQs & Troubleshooting

What is the recommended paper?

You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels or envelopes.

For best results, follow the instructions below:


Recommended Print Media

  Europe USA/ Canada/ Latin America
Plain paper Xerox Premier TCF 80 g/m2
Xerox Business 80 g/m2
Xerox 4200DP 20 lb
Hammermill Laser Print (24 lb = 90 g/m2)
Recycled paper Steinbeis Evolution White 80 g/m2 (No specific brand recommended)
Labels Avery laser label L7163 Avery laser labels white #5160
Envelope Antalis River series (DL) (No specific brand recommended)



Print Media Specifications

Paper Tray Paper Type Plain Paper,
Thin Paper,
Recycled Paper
Paper Size A4,
A5 (Long Edge),
Legal *1,
Folio *1, *2
Paper Weight 60 to 105 g/m2 (16 to 28 lb)
Maximum Paper Up to 250 sheets of 80 g/m2 (20 lb) plain paper
Manual Feed Slot Paper Type Plain paper,
Thin paper,
Thick paper,
Thicker paper,
Recycled paper,
Bond paper,
Env. Thin,
Env. Thick
Paper Size Width:
76.2 to 215.9 mm (3.0 to 8.5 in.)
127 to 355.6 mm (5 to 14 in.)
Paper Weight 60 to 163 g/m2 (16 to 43 lb)
Automatic 2-sided Printing
(For automatic 2-sided
printing models)
Paper Type Plain Paper,
Thin Paper,
Recycled Paper
Paper Size A4 *3,
Letter *3,
Legal *1, *3,
Folio *1, *2, *3
Paper Weight 60 to 105 g/m2 (16 to 28 lb)


*1: Legal or Folio size paper are not available in some countries.
*2: Folio size is 215.9 x 330.2 mm (8.5 x 13 in.).
*3: Letter, Legal and Folio for USA/ Canada/ Latin America, and A4 for others.



Using Special Paper

Always test paper samples before purchasing them to ensure desirable performance.


  • DO NOT use inkjet paper; it may cause a paper jam or damage your machine.
  • If you use bond paper, paper with a rough surface, or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Some types of paper may not perform well or may cause damage to your machine.
DO NOT use paper:

  • that is highly textured
  • that is extremely smooth or shiny
  • that is curled or warped
  • that is coated or has a chemical finish
  • that is damaged, creased or folded
  • that exceeds the recommended weight specification in this guide
  • with tabs and staples
  • with letterheads using low temperature dyes or thermography
  • that is multipart or carbonless
  • that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.


If your question was not answered, have you checked other FAQs?

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If you need further assistance, please contact Brother customer service:

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