HL-L2365DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Replace Toner

The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the toner cartridge and not the drum unit.
> Click here to see information for the difference between the toner cartridge and the drum unit.

> For the order number (Order No.) of the toner cartridge, click here to see the Consumables & Options page.

Follow the steps below to clear the Replace Toner message.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

  1. Make sure that the machine is turned on.
  2. Open the front cover.
    OpenFrontCover
  3. Remove the toner cartridge and drum unit assembly from the machine.
    RemoveTonerDrum
  4. Push down the lock lever and take the toner cartridge out of the drum unit.
    TakeTonerOutDrum
  5. Unpack the new toner cartridge and pull off the protective cover. Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put the cartridge in correctly, the lock lever on the drum unit will lift automatically.
    ReplaceNewToner
  6. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.
    CleanColonaWire

    Be sure to return the tab to the Home position (HomePosition). The arrow on the tab must be aligned with the arrow on the drum unit. If it is not, printed pages may have a vertical stripe.

  7. Install the toner cartridge and drum unit assembly back into the machine.
    InstallTonerDrum
  8. Close the front cover.
    CloseFrontCOver

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-L2365DW

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