HL-5380DN

FAQs & Troubleshooting

FAQs & Troubleshooting

"JAM MP TRAY" error appears on the LCD. What should I do?

If a paper jam occurs inside the MP tray, follow these steps:


  1. Remove the paper from the MP tray.

  2. Press the cover release button and then open the front cover.

  3. Take out the drum unit and toner cartridge assembly.

  4. Remove any paper from in and around the MP Tray, and then put the drum unit and toner cartridge assembly back in the printer and close the front cover.

  5. Fan the paper stack, then put it back in the MP tray.

  6. When loading paper in the MP tray, make sure that it touches the back of the tray and stays under the maximum paper height guides on both sides of the tray.

  7. If the printer does not automatically start printing, open the front cover and close it, or press Go to start printing.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-5380DN

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.