DCP-T420W

FAQs & Troubleshooting

FAQs & Troubleshooting

Paper is Jammed Inside the Machine

If the paper is jammed, follow these steps:

  1. Unplug the machine from the electrical socket.
  2. Pull the paper tray (1) completely out of the machine.
    image
  3. Slowly pull the jammed paper (1) out of the machine.
    image
    IMPORTANT
    Be careful, as ink can easily get on your hands. If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
  4. Make sure you look carefully inside (1) for any scraps of paper.
    image
  5. Push down on the Jam Clear Cover (1) on the back of the machine, and then open it (2).
    image
  6. Slowly pull the jammed paper out of the machine.
    image
  7. Close the Jam Clear Cover. Make sure the cover is closed completely.
    image
  8. Push the paper tray firmly back in the machine.
    image
  9. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
    image
  10. Reconnect the power cord.

image

Additional paper jam clear operations

If the Power LED and the Warning LED continue to blink and you repeatedly experience paper jams, do the following:

  1. Unplug the machine from the electrical socket and open the manual feed slot cover.
  2. Load one sheet of thick A4 or Letter sized paper, such as glossy paper, in the manual feed slot. Insert the paper deep into the manual feed slot.
    image
  3. Re-connect the power cord.

    The paper you placed in the manual feed slot will be fed through the machine and ejected. If the thick paper is pushing any jammed paper out, remove the jammed paper.

    image

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-T220, DCP-T420W

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.