QL-720NW

FAQs & Troubleshooting

FAQs & Troubleshooting

How can I connect the printer to my mobile device via Wi-Fi® ?

IMPORTANT
  • To print wirelessly using a mobile device, download and install Brother iPrint&Label from App Store or Google Play™.
  • AirPrint (compatible with Apple device) is able to print the picture, PDF file and etc.
  • To connect to a wireless network, you must use the supplied AC adapter or Li-ion battery.

 

First you must configure the wireless network settings of your printer to communicate with your wireless router/access point.

 

(e.g. QL-720NW)

  1. Connect your printer to your wireless router/access point.

  2. Connect your mobile device to the same wireless router/access point. (You can skip this step if your device is already connected to a Wi-Fi® network.)

  3. You can now print from your mobile device wirelessly.



If your wireless router/access point supports WPS (Wi-Fi Protected Setup™), do the following:

If your wireless router/access point does not support WPS (Wi-Fi Protected Setup™), go to "Connect the printer to the wireless router/access point using your computer (Infrastructure mode)".

Connect using a wireless router/access point (WPS)

 

  1. First, confirm that your wireless router/access point has the WPS symbol, and place the printer close to the wireless router/access point. 
                         
  2. Turn on the printer.
     
  3. Press and hold the Wi-Fi button until the Wi-Fi () indicator flashes in green.
     
  4. Press the WPS button on your WLAN router/access point.
     
  5. When the connection is established, the Wi-Fi () indicator lit in green.
    If you cannot connect using a wireless router/access point:
    Connect the printer and the wireless router/access point using your computer.
    Go to "Connect the printer to the wireless router/access point using your computer (Infrastructure mode)".
     
  6. Connect your mobile device to the wireless router/access point.  (You can skip this step if your device is already connected to a Wi-Fi network. Go to Step7.)
     a. Tap [Settings] - [Wi-Fi] on the mobile device, and slide the toggle button to activate the Wi-Fi function.
     b. Select the SSID (Network Name) of the wireless router/access point that you connected to in step 4, and then enter the password. The connection between your mobile device and the wireless router/access point will be established.
     
  7. Start the application in your mobile device, and tap the settings icon.
     
  8. Select the printer from the list.
     
  9. You can now print from your mobile device wirelessly.
     
[  Back To Top ]

Connect the printer to the wireless router/access point using your computer (Infrastructure mode)

IMPORTANT

Before you proceed, make sure your computer is equipped with a Wi-Fi interface that is connected to a wireless network. If it is not, the computer will not be able to connect to your printer wirelessly.

        (e.g. QL-720NW)

 

  1. Connect your computer to your wireless router/access point. 
     
  2. Connect your printer to the same wireless router/access point.
     
  3. Connect your printer and computer.
     
  4. Connect your mobile device to the same wireless router/access point. (You can skip this step if your device is already connected to a Wi-Fi network.)
     
  5. Connect your mobile device and printer.

> For Windows:

> For Mac:

 

For Windows

Before you begin, confirm the SSID (Network Name) and the password (Network Key) of your wireless router/access point.

  1. Download the printer driver from the [Downloads] section of this website.
     
  2. Double-click the downloaded file to begin the installation.
     
  3. Click [Next].
  4. When the screen for selecting the connection method appears, select [Wireless Network Connection], and then click [Next].
    QL-710W QL-720NW

  5. Select [Brother Peer-to-Peer Network Printer] and then click [Next].

     
  6. Select [Change the Firewall port settings to enable network connection and continue with the installation. (Recommended)], and then click [Next].

     
  7. Prepare the USB cable, select [Yes, I have a USB cable to use for installation], and then click [Next].
    Follow the on-screen instructions.

  8. The wizard will search for wireless networks available to your printer.

  9. Select the SSID (Network Name) noted beforehand, and then click [Next].

  10. Confirm the wireless network settings, and then click [Next]. The settings will be sent to your printer.

  11. Follow the on-screen instructions to complete the software installation.
     
  12. When the installation is complete, click [Finish] to close the installer window.

  13. When the connection is established, the Wi-Fi LED lit in green.

  14. Connect your mobile device to the wireless router/access point.  (You can skip this step if your device is already connected to a Wi-Fi network. Go to Step15.)
    a. Tap [Settings] - [Wi-Fi] and slide the toggle button to activate the Wi-Fi function.
    b. Select the SSID you connected to in step 9. Your device and the wireless router/access point will be connected.

  15. Start your mobile application, and then tap the Settings icon.

  16. Select the printer from the list.

  17. You can now print from your mobile device wirelessly.

     

For Mac

Before you begin, confirm the SSID (Network Name) and the password (Network Key) of your wireless router/access point.

  1. To connect via Wi-Fi, download the Wireless Device Setup Wizard from the [Downloads] section of this website.

    To print using your printer, download the P-touch Editor from the website above. For OS X 10.11 or lower users, Printer Driver must be installed to print.

  2. After you download the Wireless Device Setup Wizard, double-click the downloaded file.

  3. Follow the on-screen instructions to configure the wireless settings between the printer and your wireless router/access point.

    We recommend using a USB cable to complete the connection.

  4. When selecting the wireless router/access point, make sure you select the SSID that you confirmed previously.
     
  5. Connect your mobile device to the wireless router/access point:
    Tap [Settings] - [Wi-Fi] and slide the toggle button to activate the Wi-Fi function.

    If your device is already connected to a Wi-Fi network, go to Step 7.

  6. Select the SSID that you used previously. The connection between your device and your wireless router/access point will be established.
     
  7. Start your mobile application and tap the Settings icon.
     
  8. Select the printer from the list.
     
  9. You can now print wirelessly from your device.
[  Back To Top ]

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

QL-720NW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.