The paper moves through the printer, but nothing appears on the paper.

  • Make sure you are using thermal paper.
  • The print surface must face the back, when looking from the front of the printer.
    Print surface
      1 Print surface
     
  • Check the print density setting in the printer driver’s dialog box, or in the Printer Setting Tool (see Using the Printer Setting Tool).  You can change [Print Density] (available settings: 0-10) in the Printer Setting Tool.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PJ-723, PJ-773

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.