Innov-is M370

FAQs & Troubleshooting

"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?

Cause

The authentication/encryption methods used by the selected wireless access point/router are not supported by your machine.

Solution

For infrastructure mode, change the authentication and encryption methods of the wireless access point/router.
Your machine supports the following authentication methods:

Authentication method	Encryption method
WPA-Personal	TKIP
WPA-Personal	AES
WPA2-Personal	TKIP
WPA2-Personal	AES
Open	WEP
Open	None (without encryption)
Shared key	WEP

If your problem is not solved, the Network Name (SSID) or network settings you entered may be incorrect. Reconfirm the wireless network settings.
For more information, refer to "How to find the security information (SSID and network key) for your home network."

Related FAQs

How to find the security information (SSID and network key) for your home network

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

Go to the Manuals section

If you need further assistance, please contact Brother customer service:

Go to the Contact Us section

Related Models

Innov-is BP3600, Innov-is BP3700, Innov-is F540E, Innov-is F580, Innov-is M330E, Innov-is M370, Innov-is NV2700, Innov-is NV880E, Innov-is XP1, PR1055X, PR680W / PR680WC

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