DCP-165C
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FAQs & Troubleshooting |
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
Certain Windows 10 updates distributed by Microsoft in March 2021 may cause the following issues:
- Parts of your printed documents or PC-FAX jobs are missing
- A blue screen appears on your computer screen when you try to print
To be able to print again and use PC-FAX on your Brother machine, click the KB[version] update link for your Windows 10 version to download the correct patch file provided by Microsoft™:
| Windows 10 Version | Update Version |
| 2004 | KB5000802 |
| 20H2 | KB5000802 |
| 1909 | KB5000808 |
| 1903 | KB5000808 |
| 1809 | KB5000822 |
| 1803 | KB5000809 |
To check your Windows 10 version, click Start > Settings > Update & Security > View update history.
Related Models
DCP-135C, DCP-145C, DCP-1610W, DCP-165C, DCP-195C, DCP-350C, DCP-375CW, DCP-385C, DCP-560CN, DCP-585CW, DCP-6690CW, DCP-7010, DCP-7010L, DCP-7025, DCP-7030, DCP-7045N, DCP-7055, DCP-7065DN, DCP-8060, DCP-8065DN, DCP-8070D, DCP-9010CN, DCP-9040CN, DCP-J105, DCP-J125, DCP-J140W, DCP-L2540DW, DCP-L3551CDW, DCP-T220, DCP-T300, DCP-T310, DCP-T420W, DCP-T500W, DCP-T510W, DCP-T520W, DCP-T710W, DCP-T720DW, DCP-T820DW, FAX-1360, FAX-2820, FAX-2840, FAX-2920, FAX-8360P, HL-1210W, HL-2030, HL-2035, HL-2040, HL-2070N, HL-2130, HL-2140, HL-2150N, HL-2240D, HL-2270DW, HL-3040CN, HL-3150CDN, HL-3170CDW, HL-4040CN, HL-4050CDN, HL-4150CDN, HL-4570CDW, HL-5240, HL-5240L, HL-5250DN, HL-5270DN, HL-5340D, HL-5350DN, HL-5380DN, HL-5440D, HL-5450DN, HL-6050DN, HL-6180DW, HL-7050, HL-8050N, HL-L2365DW, HL-L3210CW, HL-L5000D, HL-L5200DW, HL-L6400DW, HL-L8350CDW, HL-L8360CDW, MFC-1910W, MFC-235C, MFC-250C, MFC-255CW, MFC-465CN, MFC-490CW, MFC-5860CN, MFC-6490CW, MFC-7225N, MFC-7320, MFC-7360, MFC-7420, MFC-7440N, MFC-7820N, MFC-7860DW, MFC-795CW, MFC-8220, MFC-8370DN, MFC-8380DN, MFC-8460N, MFC-8510DN, MFC-8860DN, MFC-8880DN, MFC-8910DW, MFC-8950DW, MFC-9120CN, MFC-9140CDN, MFC-9320CW, MFC-9330CDW, MFC-9440CN, MFC-9460CDN, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J200, MFC-J220, MFC-J2320, MFC-J2330DW, MFC-J2720, MFC-J2730DW, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J3930DW, MFC-J6510DW, MFC-L2700DW, MFC-L2740DW, MFC-L3750CDW, MFC-L5700DN, MFC-L5900DW, MFC-L6900DW, MFC-L8600CDW, MFC-L8690CDW, MFC-L8850CDW, MFC-L9570CDW, MFC-T910DW, MFC-T920DW
