MFC-8910DW
FAQs & Troubleshooting
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
The Scan to E-mail feature allows you to scan a document directly into your E-mail application, but your E-mail application needs to be configured as the default E-mail application. Please follow the steps below.
NOTE: Illustrations shown below are from a representative operating system, and may differ from your operating system.
Logged on as an administrator.
For Windows 7 users: Start button) => Control Panel => Programs => Default Programs => Set program access and computer defaults => Custom .For Windows 8 users:
Open the Control Panel . (Click here to see how to open the Control Panel. )
Click Programs => Default Programs => Set program access and computer defaults => Custom .
Choose the E-mail application you are using in the Choose a default e-mail program section, and click OK .NOTE
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-1610W, DCP-7055, DCP-7065DN, DCP-J105, DCP-J140W, DCP-L2540DW, DCP-L3551CDW, DCP-T300, DCP-T310, DCP-T500W, DCP-T510W, DCP-T710W, MFC-1910W, MFC-7360, MFC-7860DW, MFC-8510DN, MFC-8910DW, MFC-8950DW, MFC-9140CDN, MFC-9330CDW, MFC-9460CDN, MFC-9970CDW, MFC-J200, MFC-J2320, MFC-J2330DW, MFC-J2720, MFC-J2730DW, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J3930DW, MFC-J6510DW, MFC-L2700DW, MFC-L2740DW, MFC-L3750CDW, MFC-L5700DN, MFC-L5900DW, MFC-L6900DW, MFC-L8600CDW, MFC-L8690CDW, MFC-L8850CDW, MFC-L9570CDW, MFC-T910DW
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Telephone Fax Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information Video FAQs
Printer Scanner / Scan Key Tool PC-FAX / Fax-modem Security Enhancement Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device Paper Jam Paper Feed Problem Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing Cannot Scan (via Network) Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) Scan Quality Problem General Scan Problem Scan from Machine Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning Copy Quality Problem Copy Settings / Management Telephone Problem Telephone Operation Telephone Settings Advanced Networking Wired Network Setting Problem Wireless Network Setting Problem Wired Network Settings Wireless Network Settings Tips for Network Settings Cannot Send a Fax Cannot Receive a Fax Fax Quality Problem General Fax Problem Fax Sending Operation Fax Receiving Operation Fax Sending Operation from Computer (PC-Fax) Fax Receiving Operation with Computer (PC-Fax) Fax Settings / Management Tips for Fax iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Brother Image Viewer (Android™ Device) Windows Phone Device-related Problem Brother iPrint&Scan (Windows Phone Device) Machine problem Machine Setup / Settings Paper Handling Accessory Installation Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips Consumables Paper Accessories Cleaning Product Specification Paper Specification Windows Support Macintosh Support Tutorial Video
(Start button) => Control Panel => Programs => Default Programs => Set program access and computer defaults => Custom.
