MFC-9970CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

Replace Belt

  • DO NOT touch the surface of the belt unit. If you touch it, it could degrade print quality.

  • Damage caused by incorrect handling of the belt unit may void your warranty.


Replace the belt unit following the steps below:


NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


  1. Make sure that the machine is turned on.

  2. Press the front cover release button and then open the front cover.



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  3. Hold the green handle of the drum unit. Pull the drum unit out until it stops.

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  4. Turn the green lock lever (1) at the left of the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.


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    • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

    • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.



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    • Hold the green handles of the drum unit when you carry it. DO NOT hold the side of the drum unit.

    • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.



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  5. Hold the green handle of the belt unit with both hands and lift the belt unit up, then pull it out.


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    To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.


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  6. Unpack the new belt unit.

  7. Put the new belt unit back in the machine. Make sure the belt unit is level and fits firmly into place.


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  8. Make sure the green lock lever (1) is in the release position as shown in the illustration.


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  9. Match the guide ends (2) of the drum unit to the right arrow marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever.


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  10. Turn the green lock lever (1) clockwise to the lock position.


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  11. Push the drum unit in until it stops.



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  12. Close the front cover of the machine.

    When you replace a belt unit with a new one, you need to reset the belt unit counter by completing the following steps:
    *If your Brother machine has a Touchscreen, please follow the steps under "For Touchscreen models" below.

    1. Press Menu.
    2. Press the Up or Down Arrow key to choose Machine Info.. Press OK.
    3. Press the Up or Down Arrow key to choose Reset Menu. Press OK.
    4. Press the Up or Down Arrow key to choose Belt Unit. Press OK.
    5. Press 1 to reset the belt unit counter.
    6. Press Stop/Exit.

    <For Touchscreen models>
    1. Press MENU on the Touchscreen.
    2. Press the Up or Down Arrow key to display Machine Info.. Press Machine Info..
    3. Press Reset Menu.
    4. Press Belt Unit.
    5. The machine will display Reset Belt Unit?.
    6. Press Yes, and then press Stop/Exit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9460CDN, MFC-9970CDW

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