Please check the following points to solve the problem:
- Make sure that you use paper that meets our specifications.
Please refer to the FAQs, "What kind of paper can I use?" and "What is the recommended paper?"
- Check the machine's environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. Please refer to Safety and Legal Guide or Product Safety Guide available on the Manuals section.
- Clean the drum surface.
Please refer to the FAQ "Clean the drum unit".
- Put in a new toner cartridge.
Please refer to the FAQ "REPLACE TONER".
- Put in a new drum unit.
Please refer to the FAQ "REPLACE DRUM".
To help us improve our support, please provide your feedback below.