I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)

InitializeFailed

 

To resolve this issue:

  1. Make sure the DSMobileCapture software is running, and then close it.
  2. Delete the DSMobileCapture software icon from the Dock.

    Dock
     
  3. Start the DSMobileCapture software again.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-620, DS-720D

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