My computer does not recognize the scanner when it is connected via the USB cable.

Make sure the USB cable is securely connected to your scanner and computer. Remove the USB cable and reconnect the USB cable to your scanner and computer.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-620, DS-720D

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