DCP-J4110DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Improve poor print quality.

Brother strongly recommends that customers use only genuine Brother ink for best results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of third party ink and/or cartridges.
> Click here for more information about Genuine Brother Supplies.

Cleaning the four color print heads (black, cyan, magenta and yellow) and/or adjusting the vertical alignment may improve the print quality. To determine if the alignment needs to be set and to identify which print heads need to be cleaned, print the Print Quality Check sheet and the Alignment Check sheet.


Below are instructions for improving the following:

  • Horizontal lines in text or graphics

  • Blank text

  • Blurred or faded text and images
Please follow the instructions that apply to your problem.


Section 1: Checking the print quality and cleaning the print head

  1. Press image(Settings).

    If image is on the Touchscreen, you can press it, and then go to Step 5.


  2. Press the Up or Down arrow key to display General Setup.

  3. Press General Setup.

  4. Press Ink.

  5. Press Test Print.

  6. Press Print Quality.

  7. Press Start. The machine begins printing the Print Quality Check Sheet.

  8. Check the quality of the four color blocks on the sheet.

  9. The Touchscreen asks you if the print quality is OK.

    Do one of the following:

    • If all lines are clear and visible, press Yes to finish the Print Quality check and go to Step 15.

    • If you can see missing short lines as shown below, press No.

    image

  10. The Touchscreen asks you if the print quality is OK for black and then the three colors. Press Yes or No.

  11. The Touchscreen asks you if you want to start cleaning. Press Yes. The machine starts cleaning the print head.

  12. After the cleaning procedure is finished, press Start. The machine starts printing the Print Quality Check Sheet again.

  13. Once it prints out, check the quality of the four color blocks on the sheet.

  14. The Touchscreen will ask you if the print quality is OK.
    Do one of the following based on the print quality of the check sheet:


    Cleaning the print head consumes ink. Cleaning the print head more than 5 times uses ink unnecessarily. If you do not see any improvement, please contact Brother Customer Service from the "Contact Us".



  15. Press image.

Section 2: Checking the Print Alignment



  1. Press image(Settings).

    If image is on the Touchscreen, you can press it, and then go to Step 5.


  2. Press the Up or Down arrow key to display General Setup.

  3. Press General Setup.

  4. Press Ink.

  5. Press the Up or Down arrow key to display Test Print.

  6. Press Test Print.

  7. Press Alignment.

  8. Press Start.

    The machine starts printing the Alignment Check Sheet.
    image

    In the example above, pattern 6 is the best choice for A, B, C and D.

  9. For the "A" pattern, enter the number of the test print that has the least visible vertical stripes (1-9).

  10. For the "B" pattern, enter the number of the test print that has the least visible vertical stripes (1-9).

  11. For the "C" pattern, enter the number of the test print that has the least visible vertical stripes (1-9).

  12. For the "D" pattern, enter the number of the test print that has the least visible vertical stripes (1-9).

  13. Press image.


If the print quality continues to be poor, go to Section 1 to clean the print head.

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J4110DW, MFC-J2310, MFC-J4410DW

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