Clean the Scanner and Rollers

A spot of dirt or correction fluid on the glass strip may cause poor quality scans. Clean the scanner and rollers if a vertical line appears in the scanned data or if areas are missing in the scanned data.

  1. (DSmobile DS-940DW) Turn the machine off.
  2. Disconnect the USB cable from both your scanner and your computer.
  3. (DSmobile DS-740D/DSmobile DS-940DW) Open the Output Guide.
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  4. Open the Top Cover.
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  5. Gently wipe the glass strips and feed rollers with a dry, soft, lint-free cloth.
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  6. Close the Top Cover.
  7. (DSmobile DS-740D/DSmobile DS-940DW) Close the Output Guide.
  8. Reconnect the USB cable to your scanner and your computer.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-640, DS-740D

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