MFC-9120CN
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FAQs & Troubleshooting |
My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
If your Brother machine consistently dials numbers other than the ones you have entered or you receive a busy signal or recording when trying to send faxes, you may have programmed a Dial Prefix on the machine. The Dial Prefix is a feature that automatically dials a user-defined number before every fax you send.
For example, if your telephone system requires you to dial 9 to access an outside line, then you can program the Dial Prefix feature to automatically dial 9 every time you send a fax.
To change or delete the prefix number programmed in your Brother machine follow these steps:
- Press the MENU key.
- Press the UP OR DOWN ARROW key to choose Initial Setup.
- Press the OK key.
- Press the UP OR DOWN ARROW key to choose Dial Prefix.
- Press the OK key.
- Press 1 to choose Change.
- Press the Clear/Back or Clear key to delete the prefix number displayed on the LCD.
- Do one of the following:
If you want to enter a new prefix number (up to 5 digits) and press the OK key.
OR
If you do not want to enter a prefix number press the OK key.
- Press STOP/EXIT.
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