DCP-T720DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the Scanner

  1. Unplug the machine from the electrical socket.
  2. Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with water.
    image
  3. In the ADF unit, clean the white bar (1) and the glass strip (2) with a lint-free cloth moistened with water. (ADF models only)
    image
image
(ADF models only)

If you feel dirt or debris, clean the glass again. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning attempt.

image

When there is a spot of dirt or correction fluid on the glass strip, the printed sample shows a vertical line.

image

After the glass strip is cleaned, the vertical line is gone.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-T520W, DCP-T720DW, DCP-T820DW, MFC-T920DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.