MFC-490CW
FAQs & Troubleshooting
When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
If the received data is divided and printed on two pages or if you get an additional blank page, your Paper Size setting and/or the Reduction setting may not be correct for the paper you are using.
Adjust the paper size following the instructions listed below:
*If your Brother machine has a touchscreen, please follow the steps under "For Touchscreen models" below.
Press the Menu key.
Press the Up or Down Arrow key to choose General Setup and press OK .
Press the Up or Down Arrow key to choose Paper Size .
Press the Right or Left Arrow key to select the correct size and press OK .
Press Stop/Exit .
<For Touchscreen models>
Press Menu .
Press the Up or Down Arrow key to display General Setup .
Press General Setup .
Press the Up or Down Arrow key to display Paper Size .
Press Paper Size .
Press the option you want.
Press Stop/Exit .
If you are using the fixed reduction feature, check to see if the reduction ratio is set to ON . (We recommend turning the setting to "AUTO REDUCTION" ON .)
To check the reduction setting:
*If your Brother machine has a touchscreen, please follow the steps under "For Touchscreen models" below.
Press the Menu key.
Press the Up or Down Arrow key to choose Fax and press OK .
Press the Up or Down Arrow key to choose Setup Receive and press OK .
Press the Up or Down Arrow key to choose Auto Reduction .
Press the Right or Left Arrow key to choose ON (or OFF) and press OK .
Press Stop/Exit . <For Touchscreen models>
Press Menu .
Press the Up or Down Arrow key to display Fax .
Press Fax .
Press the Up or Down Arrow key to display Setup Receice .
Press Setup Receive .
Press the Up or Down Arrow key to display Auto Reduction .
Press On (or Off) .
Press Stop/Exit .
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models MFC-490CW, MFC-5890CN, MFC-J615W
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Telephone Fax Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Network Settings Consumables / Paper / Accessories Cleaning Specification OS Support Information
Printer Scanner / Scan Key Tool PC-FAX / Fax-modem
Security Enhancement
Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device
Paper Jam Paper Feed Problem Paper Loading / Handling
Cannot Print (via Network) Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem Direct Print Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing
Cannot Scan (via Network) Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) Scan Quality Problem General Scan Problem Scan from Machine Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning
Cannot Copy Copy Quality Problem General Copy Problem Copy Operation
Telephone Problem Telephone Operation Telephone Settings
Advanced Networking Wired Network Setting Problem Wireless Network Setting Problem Wired Network Settings Wireless Network Settings Tips for Network Settings
Cannot Send a Fax Cannot Receive a Fax Fax Quality Problem General Fax Problem Fax Sending Operation Fax Receiving Operation Fax Sending Operation from Computer (PC-Fax) Fax Receiving Operation with Computer (PC-Fax) Fax Settings / Management Tips for Fax
iOS Device-related Problem Brother iPrint&Scan / Mobile Connect (iOS) AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™) Brother Image Viewer (Android™ Device) Windows Phone Device-related Problem Brother iPrint&Scan (Windows Phone Device)
Machine problem
Machine Setup / Settings Paper Handling
Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips
Consumables Paper
Cleaning
Product Specification
Windows Support Macintosh Support