DCP-T720DW
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FAQs & Troubleshooting |
What is the recommended paper?
You can use plain paper, inkjet paper (coated paper), glossy paper, recycled paper and envelopes.
We recommend testing various paper types before buying large quantities.
For best results, use Brother paper.
- When you print on inkjet paper (coated paper) and glossy paper, be sure to select the correct print media in the the printer drivers, your application, or the Paper Type setting on the machine.
- When you print on photo paper, load one extra sheet of the same photo paper in the paper tray.
- When using photo paper, remove each sheet at once to prevent smudging or paper jams.
- Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely dry and may stain your fingers.
Paper Capacity of the Paper Trays
| Paper Size *1 | Paper Types | No. of Sheets | |
|
Paper Tray |
A4, Letter, Legal, Mexico Legal, India Legal, Folio, Executive, B5 (JIS), A5, B6 (JIS), A6, Envelopes (C5, Com-10, DL, Monarch), Photo (4" x 6")/(10 x 15 cm), Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x 8")/(13 x 20 cm) |
Plain Paper, Recycled Paper | 150 *2 |
| Inkjet Paper | 20 | ||
| Glossy Paper, Photo | 20 | ||
| Index Card | 30 | ||
| Envelopes | 10 | ||
| Manual Feed Slot (available models only) |
A4, Letter, Legal, Mexico Legal, India Legal, Folio, Executive, B5 (JIS), A5, B6 (JIS), A6, Envelopes (C5, Com-10, DL, Monarch), Photo (4" x 6")/(10 x 15 cm), Photo L (3.5" x 5")/(9 x 13 cm), Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x 8")/(13 x 20 cm) |
Plain Paper, Inkjet Paper, Glossy Paper, Recycled Paper, Photo, Index Card and Envelopes | 1 |
| Multi-purpose tray (MP tray) *3 (available models only) |
A4, Letter, Legal, Mexico Legal, India Legal, Folio, Executive, B5 (JIS), A5, B6 (JIS), A6, Envelopes (C5, Com-10, DL, Monarch), Photo (4" x 6")/(10 x 15 cm), Photo L (3.5" x 5")/(9 x 13 cm), Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x 8")/(13 x 20 cm) |
Plain Paper, Recycled Paper | 80 (Up to A4/Letter)*2 1 (Over A4/Letter)*2 |
| Inkjet Paper, Glossy Paper and Photo |
20 (Up to A4/Letter)*2 1 (Over A4/Letter) |
||
| Index Card | 20 | ||
| Envelopes | 10 |
*1: Legal, Mexico Legal, India Legal, Folio, B5 (JIS) and B6 (JIS) size paper are supported only in some countries.
*2: When using plain paper 20 lb (80 g/m2)
*3: We recommend using MP tray for glossy paper.
Paper Weight and Thickness
| Paper Type | Weight | Thickness | |
| Cut-Sheet | Plain Paper, Recycled Paper | 17 to 32 lb (64 to 120 g/m2) | 3 to 6 mil (0.08 to 0.15 mm) |
| Inkjet Paper | 17 to 53 lb (64 to 200 g/m2) | 3 to 10 mil (0.08 to 0.25 mm) | |
| Glossy Paper *1 *2 | Up to 58 lb (Up to 220 g/m2) | Up to 10 mil (Up to 0.25 mm) | |
| Cards | Photo Card *1 *2 | Up to 53 lb (Up to 200 g/m2) | Up to 10 mil (Up to 0.25 mm) |
| Index Card | Up to 32 lb (Up to 120 g/m2) | Up to 6 mil (Up to 0.15 mm) | |
| Envelopes | 20 to 25 lb (80 to 95 g/m2) | Up to 20 mil (Up to 0.52 mm) | |
*1: BP71 69 lb (260 g/m2) paper is specially designed for Brother inkjet machines.
*2: Up to 140 lb (Up to 300 g/m2) for Manual Feed Slot (available models only)
Handle and Use Print Media
- Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
- Avoid touching the shiny (coated) side of photo paper.
- Some envelope sizes require that you set margins in the application. Make sure you do a test print first before printing many envelopes.
DO NOT use the following types of paper:
-
Damaged, curled, wrinkled, or irregularly shaped
*1: 0.08 in. (2 mm) or greater curl may cause jams to occur.
- Extremely shiny or highly textured
- Paper that cannot be arranged uniformly when stacked
- Paper made with a short grain
DO NOT use envelopes that:
- Are loosely constructed
- Have windows
- Are embossed (have raised writing on them)
- Have clasps or staples
- Are pre-printed on the inside
- Are self-adhesive
-
Have double flaps
Self-adhesive Double flaps 
You may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.
