FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)

If you switch to AirPrint when using the CUPS printer driver, some buttons or functions in P-touch Editor or the printer driver may not be available.

To solve this problem, use the CUPS printer driver.

To choose the CUPS printer driver, perform the following steps:


  1. Choose [Apple Menu] => [System Preferences] => [Print & Scan / Printers & Scanners].

  2. Choose your Brother machine in the [Printers] section and check the printer driver in use.
     When the AirPrint printer driver is used, "Model name + AirPrint" is displayed for "Kind".
    Printers & Scanners

  3. Click the [+] button.
    Printers & Scanners

  4. Click the [Default] icon at the top of the dialog box.

  5. Choose your machine from the [Name] list.

  6. Choose "XXXXXXX + CUPS" from the [Use] list. (Where XXXXXXX is your model name.)

    If you cannot find "XXXXXXX + CUPS", the CUPS printer driver is not installed. Download and install the latest CUPS printer driver from the [Downloads] section.


  7. Click [Add].

  8. The printer is now available in the [Printers] section.

  9. Choose [Quit System Preferences] from the [Apple Menu].

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PJ-622, PJ-623, PJ-662, PJ-663, PJ-722, PJ-723, PJ-762, PJ-763, PJ-763MFi, PJ-773, PT-2700, PT-2710, PT-2730, PT-3600, PT-9500PC, PT-9600, PT-9700PC, PT-9800PCN, PT-D450, PT-D600, PT-D800W, PT-E500, PT-E550W, PT-H500, PT-P700, PT-P710BT, PT-P750W, PT-P900W, PT-P950NW, QL-1050, QL-1050N, QL-1060N, QL-1100, QL-1110NWB, QL-500, QL-550, QL-570, QL-580N, QL-600, QL-650TD, QL-700, QL-710W, QL-720NW, QL-800, QL-810W, QL-820NWB, TP-M5000N

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