FAQs & Troubleshooting

FAQs & Troubleshooting

I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.

The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the drum unit and not the toner cartridge.
> Click here to see information for the difference between the toner cartridge and the drum unit.


If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.


The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.

  • Replace Drum
  • Drum End Soon

> Click here to see how to reset the drum counter.

Reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.

We recommend using genuine Brother drum units and toner cartridges. Each Brother laser printer is designed to work at a pre-set temperature that is matched exactly to each of our individual toner formulations. Each Brother component is designed to work with other Brother components to ensure quality and reliability. Although not all non-genuine supplies may cause quality issues, it is possible that some may adversely affect print quality or cause the  machine to malfunction. The Brother limited warranty does not apply to any problem or damage caused by the use of third party drum units, toner cartridges, or toner.

If the error message still continues to appear, contact Brother Customer Service from "Contact Us".


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-L2550DW, HL-L2325DW, HL-L2350DW, HL-L2370DW(XL), HL-L2379DW, HL-L2390DW, HL-L2395DW, MFC-L2690DW, MFC-L2710DW, MFC-L2730DW, MFC-L2750DW(XL), MFC-L2759DW

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