FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the paper pick-up roller

Follow the steps below to clean the paper pick-up roller.

  1. Pull the paper tray completely out of the machine.
  2. If paper is loaded or something is stuck inside in the paper tray, remove it.
  3. Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad on the paper tray to remove dust.
    Wipe the separator pad on the paper tray
  4. Wipe the two pick-up rollers inside the machine to remove dust.
  5. Reload the paper and put the paper tray firmly back in the machine.


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Related Models

DCP-L2520DW, DCP-L2540DW, HL-L2380DW, MFC-L2680W, MFC-L2685DW, MFC-L2700DW, MFC-L2705DW, MFC-L2707DW, MFC-L2720DW, MFC-L2740DW

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