FAQs & Troubleshooting

FAQs & Troubleshooting

Document Jam

The document was not inserted or fed properly, or the document scanned from the ADF was too long.
Take out the jammed paper depending on where it is jammed in ADF unit.

NOTE: Illustrations shown below are from a representative product, and may differ from your Brother machine.

Case1: If the document is jammed in the top of the ADF unit

  1. Take out any paper from the ADF that is not jammed.

  2. Open the ADF cover.

  3. Remove the jammed document by pulling it upward.

  4. Close the ADF cover.

  5. Press Cancel(Cancel).

    To avoid document jams close the ADF cover correctly by pressing it down in the center.

Case2: If the document is jammed inside the ADF unit

  1. Take any paper that is not jammed out of the ADF.

  2. Lift the document cover.

  3. Pull the jammed document out to the left.

  4. Close the document cover.

  5. Press Cancel(Cancel).

Case3: If the small document is jammed in the ADF

  1. Lift the document cover.

  2. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through.

  3. Close the document cover.

  4. Press Cancel(Cancel).

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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