MFC-J5620DW

FAQs & Troubleshooting

FAQs & Troubleshooting

When I try to install the MFL-Pro Suite from the CD-ROM, the error "An error occurred during the installation...  IS031-CreateFaxRxDataFolder - x" appears and I cannot continue the installation.

This problem sometimes occurs during the installation.
The cause is the following directory does not exist on your PC, or you don't have the access right to the directory:

  • For Windows XP or earlier: C:\Documents and Settings\All Users\Documents
  • For Windows Vista or later: C:\Users\Public\Documents

 

 

The solutions for this problem vary depending on the trailing character of the error message: 

error message




  • If the trailing character of the error message is 1:

    - For Windows XP/ Windows XP Professional x64 Edition:
    Please refer to the following Microsoft® web site:
    > http://support.microsoft.com/kb/319825/EN-US/

    - For other Operating Systems:
    Please consult a PC manufacturer to get a solution for this problem.

  • If the trailing character of the error message is NOT 1:
    Please consult a PC manufacturer to get a solution for this problem.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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