FAQs & Troubleshooting

FAQs & Troubleshooting

Printer Locked

Do one of the following to clear the message:


Turning Secure Function Lock off



  1. Press Printer Locked icon, Public or User's name (where xxxxx is the user's name).
  2. Press Lock On->Off.
  3. Enter your four-digit administrator password using the keyboard on the Touchscreen.
  4. Press OK.


Make a careful note of the administrator password. If you enter the wrong password, the LCD will show Wrong Password. Enter the correct password. If you forget it, contact Brother Customer Service from the "Contact Us" section.




If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J4310DW, MFC-J4320DW, MFC-J4410DW, MFC-J4420DW, MFC-J4510DW, MFC-J4610DW, MFC-J4620DW, MFC-J4710DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5920DW, MFC-J6520DW, MFC-J6720DW, MFC-J6920DW, MFC-J6925DW

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