FAQs & Troubleshooting

FAQs & Troubleshooting

Document Jam (With Video Instructions)

The document was not inserted or fed properly, or the document scanned from the ADF was too long.
Take out the jammed paper depending on where it is jammed in ADF unit.


Click on the image to play the video instructions.

You can see the steps with video clips.

  • The clip is being streamed from YouTube. (Opens in a new window.)
  • Your machine may alter what is displayed on this video.

Case1: If the document is jammed in the top of the ADF unit

  1. Take out any paper from the ADF that is not jammed.
  2. Open the ADF cover.
  3. Remove the jammed document by pulling it upward.


    • If you cannot remove the jammed paper, open the feed tray(1) and then remove the jammed paper.
    • Close the feed tray before closing the ADF cover.



  4. Close the ADF cover.
  5. Press image(Cancel).

    To avoid document jams close the ADF cover correctly by pressing it down in the center.


Case2: If the document is jammed inside the ADF unit


  1. Remove any paper that is not jammed out of the ADF.
  2. Lift the document cover.
  3. Pull the jammed document out to the right.


  4. Close the document cover.
  5. Press image(Cancel).

Case3: If the small document is jammed in the ADF


  1. Lift the document cover.
  2. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through.

  3. Close the document cover.
  4. Press image(Cancel).

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5920DW

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