MFC-J5620DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 04/28/2015
  • ID: faq00002755_000

Unable to Scan AX

The error message Unable to Scan AX or Scan Unable AX is an indication that the machine has a mechanical problem. The "AX" is a different error message depending on the condition of your machine.

Unplug the machine from the power for several minutes and reconnect it.
If the error message still continues, contact Brother Customer Service from the "Contact Us" section.

If your machine has FAX functions:
We recommend transferring your faxes to another fax machine or to your PC before turning off the power switch.

(some MFC models with flash memory)
The machine will not lose faxes in the memory even after turning off the power switch.

 

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J100, DCP-J105, DCP-J140W, DCP-J152W, DCP-T300, DCP-T500W, DCP-T700W, MFC-J200, MFC-J245, MFC-J280W, MFC-J285DW, MFC-J425W, MFC-J430W, MFC-J4310DW, MFC-J4320DW, MFC-J435W, MFC-J4410DW, MFC-J4420DW, MFC-J450DW, MFC-J4510DW, MFC-J460DW, MFC-J4610DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J485DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5910DW, MFC-J5920DW, MFC-J625DW, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6710DW, MFC-J6720DW, MFC-J680DW, MFC-J6910DW, MFC-J6920DW, MFC-J6925DW, MFC-J775DW(XL), MFC-J825DW, MFC-J835DW, MFC-J870DW, MFC-J875DW, MFC-J880DW, MFC-J885DW, MFC-J985DW(XL), MFC-T800W

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit