FAQs & Troubleshooting

FAQs & Troubleshooting

I'm unable to access the memory (media) card in the media slot.  What can I do?

If the machine does not respond when a memory (media) card  is inserted in one of the media slots follow the instructions listed below:

  1. Remove the memory (media) card  from the machine and press Stop/Exit.

  2. Verify that the date and time are displayed on the LCD. If the LCD displays an error message, refer to "FAQs & Troubleshooting" for information on the error message you are receiving. 

  3. Verify the memory (media) card you are using is supported by your Brother machine. Please refer to the User's Guide for your machine about acceptable cards. The latest User's Guide is available in the Manuals section.

  4. Verify all other media slots are empty. The Brother machine can only read one memory (media) card at a time. If another card is installed, remove it and press Stop/Exit.

  5. Verify the memory (media) card  folder structure.

    • The image file extension must be .JPG (Other image file extensions like .JPEG, .TIF, .GIF and so on will not be recognized).
    • The machine can read up to 999 files (including the folder inside media) on the memory (media) card.
    • The DPOF file on the memory (media) card must be in a valid DPOF format.
    • Remove and reinstall the memory (media) card.

  6. If the problem continues, remove the card again.

  7. Unplug the AC power cord and reconnect it.

  8. Reinstall the memory (media) card.

If you still have the same problem, please contact Brother Customer Service from "Contact Us".

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-110C, DCP-120C, DCP-130C, DCP-165C, DCP-330C, DCP-350C, DCP-385C, DCP-540CN, DCP-585CW, MFC-210C, MFC-240C, MFC-250C, MFC-290C, MFC-3320CN, MFC-3340CN, MFC-3820CN, MFC-420CN, MFC-440CN, MFC-4420C, MFC-465CN, MFC-4820C, MFC-490CW, MFC-5200C, MFC-5460CN, MFC-5490CN, MFC-5840CN, MFC-5860CN, MFC-5890CN, MFC-5895CW, MFC-620CN, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-6890CDW, MFC-790CW, MFC-820CW, MFC-845CW, MFC-885CW, MFC-990CW, MFC-J5910DW, MFC-J625DW, MFC-J6510DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-J835DW

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