HL-5470DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Print on both sides of the paper (2-sided/duplex Printing).

Guidelines for printing on both sides of the paper:

  • If the paper is thin, it may wrinkle.
  • If paper is curled, straighten it and then put it back in the paper tray or the MP tray.
  • If the paper is not feeding properly, it may be curled. Remove the paper and straighten it.
  • When you use the manual 2-sided(duplex) function, it is possible that there may be paper jams or poor print quality.
  • The screens in this section are from Windows XP. The screens on your PC may vary depending on your operating system.
  • Use A4, Letter, Legal or Folio size paper when you use the automatic 2-sided(duplex) printing function.
  • Make sure that the back cover is closed.
  • Make sure that the paper tray is completely installed in the printer.
  • You should use plain paper, recycled paper or thin paper. Do not use bond paper.
 

Please follow the steps below to print on both side of the paper.

Section 1: Automatic 2-Sided(Duplex) printing

If you are using the Macintosh Printer Driver, click here to see " Print on both sides of paper (Auto 2-sided/ Duplex Printing for Mac OS X 10.5.x or later users)."

 

  1. Put paper in the paper tray or MP tray.
  2. Change the printer driver settings.

    For the Windows printer driver:
    1. Open Printing Preferences. (Click here to see how to open Printing Preferences.)
    2. From the Basic tab, choose Duplex from the Duplex / Booklet setting.
    3. Click Duplex Settings..., the Duplex Settings will appear.
    4. Choose Duplex type in the Duplex Settings dialog.
    5. Click OK. The machine will print on both sides of the paper automatically.
       

    Duplex setting



    For the BR-Script3 Driver:
    1. Open Printing Preferences. (Click here to see how to open Printing Preferences.)
    2. From the Layout tab, choose Orientation, Print on Both Sides and Page Order.
    3. Click OK. The machine will print on both sides of the paper automatically.
       
    Layout tab
     

     

Section 2: Manual 2-Sided(Duplex) printing

 

[Manual 2-sided(duplex) printing from the paper tray]

 

  1. Open Printing Preferences. (Click here to see how to open Printing Preferences.)
  2. In the printer driver choose the Basic tab, and choose the Duplex (Manual) printing mode from the Duplex / Booklet setting, and then from the Basic tab choose the Paper Source to be Tray1.
  3. Click Duplex Settings..., the Duplex Settings will appear.
  4. Choose Duplex type in the Duplex Settings dialog, and click OK.
  5. Send the data to the machine.
    The printer will automatically print all the even-numbered pages on one side of the paper first.

     

    Tray1
     

  6. Remove the printed even-numbered pages from the output tray and then, in the same order*, put them back in the paper tray with the side to be printed on (blank side) face down. Follow the instructions on the computer screen.
    *Put papers in opposite order when the Back output tray is opened.

     

    Tray1
     

     
  7. The printer will now automatically print all the odd-numbered pages on the other side of the paper.
  • If you choose the Paper Source to be Auto Select, put the printed even-numbered pages in the MP tray.
  • When you put paper in the paper tray, first empty the tray. Next, put the printed pages in the tray, with the printed side face up. Do not add the printed pages to the top of a stack of unprinted paper.
 

[Manual 2-sided(duplex) printing from the MP tray]

Before putting the sheets back in the MP tray, you will have to straighten them or you may get paper jams.

 
  1. Open Printing Preferences. (Click here to see how to open Printing Preferences.)
  2. In the printer driver choose the Basic tab, and choose the Duplex printing mode from the Duplex / Booklet setting, and then from the Basic tab choose the Paper Source to be MP Tray.
  3. Click Duplex Settings..., the Duplex Settings will appear.
  4. Choose Duplex type in the Duplex Settings dialog, and click OK.
  5. Put the paper in the MP tray with the side to be printed on first facing up. Send the data to the machine.
    The machine will automatically print all the even-numbered pages on one side of the paper first.

     

    Put paper in the MP tray
     

  6. Remove the printed even-numbered pages from the output tray and then, in the same order, put them back into the MP tray. Put the paper with the side to be printed on (the blank side) face up. Follow the instructions on the computer screen.
     

    MP Tray
     

  7. The machine will now automatically print all the odd-numbered pages.

     

Paper orientation for manual 2-sided(duplex) printing:

The printer prints the second page first.

If you print 10 pages on 5 sheets of paper, it will print page 2 and then page 1 on the first sheet of paper. It will print page 4 and then page 3 on the second sheet of paper. It will print page 6 and then page 5 on the third sheet of paper, and so on.

When doing manual 2-sided(duplex) printing, the paper must be put in the paper tray in the following way:

 

For the paper tray:

 

  • Put the side to be printed on face down with the leading edge (top) of the paper at the front of the tray.
  • To print on the second side, put the paper face up, with the leading edge (top) of the paper at the front of the tray.
  •  If letterhead paper is used, put the paper in the tray with the heading face up at the front of the tray.
  • To print on the second side, put the heading face down at the front of the tray.

 

For the multi-purpose tray (MP tray):

 

  • Put the side to be printed on face up with the leading edge (top) of the paper in first.
  • To print on the second side, put the paper face down, with the leading edge (top) of the paper in first.
  • If letterhead paper is used, put it in with the heading face down and in first.
  • To print on the second side, put the heading face up and in first.
 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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