HL-5470DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Print on labels and envelopes from the MP tray.  

When the back output tray is pulled down, the printer has a straight paper path from the multi-purpose tray (MP tray)  through to the back of the printer. Use this paper feed and output method when you want to print on labels or envelopes.


Follow the steps below to print on labels or envelopes from the MP tray.

 Step 1: Make sure that the paper you use is suitable for your Brother machine.
 Step 2: Load labels or envelops in the MP tray of your Brother machine.
 Step 3: Print on labels or envelopes from your computer.


Step 1: Make sure that the paper you use is suitable for your Brother machine.

Labels
Labels can be fed from the MP tray only.
Do not use labels that are damaged, curled, wrinkled or an unusual shape.
All labels used in this machine must be able to withstand a temperature of 392ºF (200ºC) for a period of 0.1 seconds.

Labels



Envelopes
A suitable envelope should have edges with straight, well-creased folds. The envelope should lie flat and not be of baggy or flimsy construction.

  • DO NOT use damaged, curled, wrinkled, irregularly shaped, extremely shiny or textured envelopes.
  • DO NOT use envelopes with clasps, staples, snaps, tie strings, self-adhesive components, windows, holes, cutouts or perforations.
  • DO NOT use envelopes that are of a baggy construction, not sharply creased, embossed (have raised writing on them) or pre-printed on the inside.
  • DO NOT use envelopes that were previously printed by a laser printer.
  • DO NOT use envelopes that cannot be arranged when stacked.
  • DO NOT use envelopes that are made of paper that weighs more than the paper weight specifications for the printer.
  • DO NOT use envelopes that are not straight or consistently square.
  • DO NOT use envelopes with windows, holes, cut-outs or perforations
  • DO NOT use envelopes with glue on surface as shown in figure below
    NO Envelopes with glue

  • DO NOT use envelopes with double flaps as shown in figure below
    NO Envelopes double flaps

  • DO NOT use envelopes with sealing flaps that are not folded down when purchased
  • DO NOT use envelopes with each side folded as shown in figure below
    Envelopes with each side folded as shown

If you use any types of envelopes listed above, they may damage your printer. This damage is not covered under any Brother warranty or service agreement.



Step 2: Load labels or envelops in the MP tray of your Brother machine.

Before loading, press the corners and sides of the envelopes to make them as flat as possible.

Make envelopes flat


  1. Open the back cover (face-up output tray).

    Open back cover

  2. Open the MP tray and lower it gently.

    Open MP tray

  3. Pull out the MP tray support (1) and unfold the flap (2).


    Pull out MP tray support

  4. Put paper, labels or envelopes in the MP tray. Make sure:
  • The number of envelopes in the MP tray does not exceed 3.
  • The paper, labels or envelopes stay under the maximum paper mark (1).
  • The side to be printed on must be face up.

maximam paper mark

Step 3: Print on labels or envelopes from your computer.

  1. Choose the following from the printer driver. (Click here to see how to change the printer driver settings.)

    Paper Size......(1)
    Media Type......(2)
    Paper Source......(3)
    and any other settings you may want to make.


    Windows printer driver:

Windows printer driver


  • When you use Envelope #10, choose Com-10 for the Paper Size.
  • For other envelopes which are not listed in the printer driver, such as Envelope #9 or Envelope C6, choose User Defined.. .


Macintosh printer driver:

Mac printer driver

For other envelopes which are not listed in the printer driver, such as Envelope #9 or Envelope C6, choose Custom Page Sizes.

 

  1. Send the print data to the printer.

  • Remove each sheet or envelope at once after printing. Stacking the sheets or envelopes may cause the paper to jam or curl.
  • If envelopes or thick paper get smudged during printing set the Media Type to Env. Thick or Thicker Paper to increase the fixing temperature.
  • If envelopes are creased after they are printed, click here to learn how to solve envelopes creases.
  • Envelope joints that are sealed by the manufacturer should be secure.
  • All sides of the envelope should be properly folded without wrinkles or creases.



 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-5440D, HL-5450DN, HL-5452DN, HL-5470DW, HL-5470DWT, HL-5472DW, HL-5472DWT, HL-6180DW, HL-6180DWT, HL-6182DW, HL-6182DWT

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