Model discontinued. This page is no longer updated.

HL-2600CN

FAQs & Troubleshooting

FAQs & Troubleshooting

"JAM D" or "JAM E2" error appears on the LCD. What should I do?

These messages indicate that paper jam occurs at the transfer roller or the fusing roller inside the printer.

 

JAM D

OR

JAM E2

 

If a paper jam occurs at the Transfer roller or the Fusing Roller, follow the same steps to remove the jammed paper as for 'Paper Jam at Paper Exit'. Otherwise, follow the steps below:

 

The Fusing Roller is extremely HOT during operation. Remove the paper carefully.

 
  1. Open the Rear Access Cover.
  1. Remove the jammed paper by holding it with both hands and pulling it slowly toward you.
  1. If the paper is caught in the Registration roller, remove the jammed paper by holding it with both hands and pulling it slowly toward you.

    If the paper is caught in the Fusing Roller, follow the steps below:

    1. Open the Top Cover.
    2. Release the Fusing Unit Pressure Release Levers on both sides.
    3. Remove the jammed paper at the rear side of the printer by holding it with both hands and pulling it slowly toward you.
    4. Lock the Fusing Unit Pressure Release Levers and close the Top Cover.
  1. Close the Rear Access Cover.
 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-2600CN

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