FAQs & Troubleshooting

FAQs & Troubleshooting


When the CARTRIDGE ERROR message appears, the following LED indication is shown on the control panel. The Toner LED is on. This error message appears when the machine fails to detect the toner cartridge.




Make sure the drum unit and toner cartridge assembly is installed properly. 
If not, reinstall the drum unit and toner cartridge assembly to the machine as follows:

  1. Open the front cover.
    Open front cover
  2. Take out the drum unit and toner cartridge assembly.
    Take out drum unit and toner cartridge assembly
    • While removing the drum unit, handle it carefully because it may contain toner.
    • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.
    • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
      Do Not Touch

    • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
      Do Not Touch

  3. Put the drum unit and toner cartridge assembly back into the machine again.
    Put drum unit and toner cartridge assembly
  4. Close the front cover.

If you replace the toner cartridge, however the error message still continues to appear, refer to "I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing."

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-2130, HL-2135W, HL-2220, HL-2230, HL-2240, HL-2240D, HL-2270DW, HL-2275DW

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