HL-2270DW

FAQs & Troubleshooting

FAQs & Troubleshooting

JAM TRAY 1

When the JAM TRAY 1 message appears, the following LED indications is shown on the control panel. The Error LED is flashing.

 

LED indication - JAM TRAY 1

 

Please follow the steps below to solve the problem:

 

After you have just used the printer, some internal parts will be extremely hot. Wait at least 10 minutes for the machine to cool down.

  1. Pull the paper tray completely out of the machine.
  2. Use both hands to slowly pull out the jammed paper.
    Pull paper tray

  3. Put the paper tray firmly back in the machine.
  4. Make sure that the Error LED is off and then, the Ready LED lights. If the machine does not start printing automatically, press the Go button.

Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-2130, HL-2135W, HL-2220, HL-2230, HL-2240, HL-2240D, HL-2270DW, HL-2275DW

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