FAQs & Troubleshooting

FAQs & Troubleshooting

Print on envelopes, labels or thick paper from the MP Tray

When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the MP tray through to the back of the machine. Use this paper feed and output method when you print on thick paper, labels, or envelopes. For acceptable print media for use in the MP tray, see the latest User's Guide in the Manuals section of this website.

Follow the steps below to print on envelopes, labels or thick paper from the MP tray:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Before loading, press the corners and sides of the envelopes to make them as flat as possible.
    Press the corners and sides of the envelopes
  2.  Open the back cover (face-up output tray).


  3. (For printing envelopes only)
    Pull down the two gray levers, one on the left side and on on the right side, toward you as shown in the illustration.

  4. Open the MP tray and lower it gently.

  5. Pull out the MP tray support (1) and unfold the flap (2).

  6. Load paper, labels, or envelopes in the MP tray, making sure:
    • The number of envelopes in the MP tray does not exceed three.
    • The paper, labels or envelopes stay under the maximum paper tab (1).
    • The paper's leading edge (top of paper) is positioned between the Up Arrow and Down Arrow arrows (2).
    • The side to be printed on is face up.


  7. Go to the application (e.g. Microsoft Word) that you want to use on your computer, and choose the appropriate Paper Size and Media Type in the printer driver. Also choose Manual for Paper Source in the printer driver.

  8. Send the print job to the machine.
  9. (For printing envelopes only)
    When you have finished printing, reset the two grey levers that you pulled down in step 3 back to their original positions.
  10. Close the back cover (face-up output tray).

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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