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FAQs & Troubleshooting

FAQs & Troubleshooting

The message "The cassette is incorrect." is displayed.

This error indicates that the tape width selected in P-touch Editor is not the same as that of the cassette inside the P-touch machine.
Error message

[Solution 1: Replacing the tape cassette]


  1. Click the "Stop job" button.
  2. Install the correct tape cassette into the machine.
  3. Select the print job on hold and then click on the resume button to continue printing.
    Print job

[Solution 2: Reselecting the tape width]


  1. Click the "Delete job" button to cancel the print job.
  2. Go to the "Page Properties" in P-touch Editor and change the selection of the tape width so that it matches the one inside the machine.
    Page Properties
  3. Try to print the label again.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-1500PC, PT-2300, PT-2310, PT-2600, PT-2610, PT-2700, PT-2710, PT-3600, PT-9200DX, PT-9500PC, PT-9600, QL-500, QL-550

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