PT-D600

FAQs & Troubleshooting

FAQs & Troubleshooting

I get an error message and cannot update the firmware. (Windows 10 or later)

To update the firmware, do the following:

 

  1. Turn the printer on and connect your computer to the printer using a USB cable.
  2. Download Firmware Update Tool from the [Downloads] section of this website.
  3. Extract the files from the downloaded ZIP archive, and then double-click "PtTrExp.exe" to install the tool.
  4. Click the [Transfer] button.
    Transfer button
  5. When the following error message appears, click [OK].
    Error message 1
  6. Click the [Transfer] button again.
    Transfer button
  7. When the following error message appears, click [OK].
    Error message 2
  8. Click the [Transfer] button again, and this time the firmware update will be completed.
    Transfer button
     

If the above steps do not resolve the issue, do the following:
 

  1. Turn the printer off. 
  2. Press and hold down the following keys/buttons to turn the printer on in Transfer mode. 
    <PT-D410/D450/D600/E500/H500>
    Press and hold down the [Preview] key and the [Power] key until the printer turns on.
    <PT-P700>
    Press and hold down the [Editor Lite] button and the [Power] button for more than 5 seconds until the printer turns on. 
  3. Connect your computer to the printer using a USB cable.
  4. Download Firmware Update Tool from the [Downloads] section of this website.
  5. Extract the files from the downloaded ZIP archive, and then double-click "PtTrExp.exe" to install the tool.
  6. Click the [Transfer] button to update the firmware. 
    Transfer button

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-D410, PT-D450, PT-D600, PT-E500, PT-H500, PT-P700

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