Your tape feed setting has been reduced. If the tape is not fed before being cut, some of the printed characters may be cut off. To correct this problem, you need to adjust the tape feed setting. To change hold down the CODE key and while holding, press the TAPE key until "FULL" appear on the display. This will allow a 1-inch margin before and after your printed label. You may also manually feed the tape by holding down the CODE key and pressing the FEED key until the label feeds out of the unit.