Innov-is NQ3700D

FAQs & Troubleshooting

FAQs & Troubleshooting

Upper thread tightened up

Symptom

  • The upper thread appears as a single continuous line.
  • The lower thread is visible from the upper side of the fabric. (Refer to the illustration below.)
  • The upper thread has tightened up, and comes out when pulled.
  • The upper thread has tightened up, and wrinkles appear in the fabric.
  • The upper thread tension is tight, and the results do not change even after the thread tension is adjusted.

image

(1) Lower side of fabric

(2) Lower thread visible from upper side of fabric

(3) Upper thread

(4) Upper side of fabric

(5) Lower thread

Cause

If the lower thread is incorrectly threaded, instead of the appropriate tension being applied to the lower thread, it is pulled through the fabric when the upper thread is pulled up. For this reason, the thread is visible from the upper side of the fabric.

 

Remedy/check details

Correctly install the lower thread according to the following procedure.

 

 

  1. Press image and raise the presser foot lever.

     

     

  2. Slide the bobbin cover latch to the right.
    image (1) Bobbin cover

    (2) Latch

  3. Remove the bobbin cover.

     

  4. Remove the bobbin  from the bobbin case.
     

  5. Hold the bobbin with your right hand with the thread unwinding to the left, and hold the end of the thread with your left hand.
    Then, with your right hand, place the bobbin in the bobbin case.
    image

    If the bobbin is inserted with the thread unwinding in the wrong direction, sewing will be done with an incorrect thread tension.

  6. Lightly hold down the bobbin with your right hand (A), and then guide the end of the thread around the tab of the needle plate cover with your left hand (B).
    image (1) Tab

    Be sure to hold down the bobbin with your finger and unwind the bobbin thread correctly, otherwise the thread may break or the thread tension will be incorrect.

     

  7. While lightly holding down the bobbin with your right hand (A), guide the thread through the slit in the needle plate cover (B) and lightly pull it with your left hand (C).

    image

     

  8. While lightly holding down the bobbin with your right hand (A), continue guiding the thread through the slit with your left hand (B) Then, cut the thread with the cutter (C).

    image

     

    If the thread is not correctly inserted through the tension-adjusting spring of the bobbin case, it may cause incorrect thread tension.

    image (1) Tension-adjusting spring

     

  9. Reattach the bobbin cover.
    Insert the tab in the lower-left corner of the bobbin cover, and then lightly press down on the right side.
    image

     

  10. Press image to unlock all keys and buttons.
 
 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

Innov-is BP3500D, Innov-is BQ1350, Innov-is BQ950, Innov-is NQ1300PRW/ Innov-is NQ1300, Innov-is NQ3500D, Innov-is NQ3550W, Innov-is NQ3600D, Innov-is NQ3700D, Innov-is NQ700PRW/ Innov-is NQ700, Innov-is NQ900PRW/ Innov-is NQ900, Innov-is PS700

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