HL-L2420DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 12/15/2021
  • ID: faq00100760_000

I cannot connect my machine to a Windows 11 computer via USB.

A Windows 11 update distributed by Microsoft in December 2021 will solve the following issues:

 

  • Unable to detect your Brother machine when it is connected to your computer using a USB cable.
  • Unable to change your Brother machine's settings.
  • Unable to connect more than one Brother machine via USB.

Run Windows Update to apply the KB5008215 update for Windows 11.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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DCP-B7640DW, DCP-B7650DW, DCP-L1632W, DCP-L2550DW, DCP-L2640DW, DCP-L2647DW, DCP-L2660DW, DCP-L3551CDW, DCP-L3560CDW, DCP-L5500DN, DCP-L5502DN, DCP-L5510DN, DCP-L5512DN, DCP-L5600DN, DCP-L5602DN, DCP-L5610DN, DCP-L5650DN, DCP-L5652DN, DCP-L5660DN, DCP-L5662DN, DCP-L6600DW, DCP-T220, DCP-T226, DCP-T230, DCP-T236, DCP-T310, DCP-T420W(-V), DCP-T426W, DCP-T430W, DCP-T436W, DCP-T510W, DCP-T520W, DCP-T530DW, DCP-T536DW, DCP-T710W, DCP-T720DW, DCP-T730DW, DCP-T820DW, DCP-T830DW, HL-EX415DW, HL-EX470W, HL-JF1, HL-L1222(-V), HL-L1232W(-V), HL-L2325DW, HL-L2350DW, HL-L2370DW(XL), HL-L2379DW, HL-L2390DW, HL-L2395DW, HL-L2400D, HL-L2405W, HL-L2420DW, HL-L2460DW(XL), HL-L2465DW, HL-L2480DW, HL-L2865DW, HL-L3210CW, HL-L3220CDW, HL-L3230CDN, HL-L3230CDW, HL-L3240CDW, HL-L3270CDW, HL-L3280CDW, HL-L3290CDW, HL-L3295CDW, HL-L3300CDW, HL-L5000D, HL-L5100DN, HL-L5102DW, HL-L5200DW(T), HL-L5202DW, HL-L5210DN, HL-L5210DW(T), HL-L5212DN, HL-L5212DW, HL-L5215DW, HL-L6200DW(T), HL-L6202DW, HL-L6210DW(T), HL-L6217DW, HL-L6250DW, HL-L6300DW, HL-L6310DW, HL-L6400DW(T), HL-L6402DW, HL-L6412DW, HL-L6415DW(T), HL-L8245CDW, HL-L8260CDW, HL-L8360CDW(T), HL-L9310CDW, HL-L9410CDN, HL-L9430CDN, HL-L9470CDN, HL-T4000DW, MFC-EX670W, MFC-EX915DW, MFC-J1010DW, MFC-J1012DW, MFC-J1170DW, MFC-J1205W, MFC-J1215W, MFC-J1800DW, MFC-J4335DW, MFC-J4345DWXL, MFC-J4535DW, MFC-J491DW, MFC-J497DW, MFC-J5330DW, MFC-J5340DW, MFC-J5830DW(XL), MFC-J5845DW(XL), MFC-J5855DW, MFC-J5930DW, MFC-J5945DW, MFC-J5955DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6540DW, MFC-J6545DW(XL), MFC-J6555DW, MFC-J6730DW, MFC-J690DW, MFC-J6930DW, MFC-J6935DW, MFC-J6940DW, MFC-J6945DW, MFC-J6955DW, MFC-J815DW XL, MFC-J895DW, MFC-J995DW(XL), MFC-L2690DW, MFC-L2710DW, MFC-L2730DW, MFC-L2750DW(XL), MFC-L2759DW, MFC-L2760DW, MFC-L2807DW, MFC-L2820DW(XL), MFC-L2880DW(XL), MFC-L2900DW(XL), MFC-L2980DW, MFC-L3710CW, MFC-L3720CDW, MFC-L3750CDW, MFC-L3760CDW, MFC-L3765CDW, MFC-L3770CDW, MFC-L3780CDW, MFC-L5700DW, MFC-L5702DW, MFC-L5705DW, MFC-L5710DN, MFC-L5710DW, MFC-L5715DW, MFC-L5717DW, MFC-L5800DW, MFC-L5802DW, MFC-L5850DW, MFC-L5900DW, MFC-L5902DW, MFC-L5912DW, MFC-L5915DW, MFC-L6700DW, MFC-L6702DW, MFC-L6750DW, MFC-L6800DW, MFC-L6810DW, MFC-L6900DW, MFC-L6902DW, MFC-L6912DW, MFC-L6915DW, MFC-L8395CDW, MFC-L8610CDW, MFC-L8895CDW, MFC-L8900CDW, MFC-L8905CDW, MFC-L9570CDW, MFC-L9610CDN, MFC-L9630CDN, MFC-L9670CDN, MFC-T4500DW, MFC-T810W, MFC-T910DW, MFC-T920DW, MFC-T925DW, MFC-T930DW

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