MFC-J4345DWXL

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 03/27/2023
  • ID: faq00003042_002

Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)

This issue is typically caused when the Auto Crop feature is enabled within the scan settings. This feature can only be used from the Flatbed, so the machine's scan function will bypass the ADF by default. To disable Auto Crop, complete the following steps:
 

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.
 

  1. Open PaperPort™.

    (Windows 10/ Windows 11)
    Click start_win10(Start button) > (All Programs or All apps >) Nuance PaperPort > PaperPort.

    (Windows 8.1)
    Click PaperPort(PaperPort).
     
  2. Click the Scan Settings button.
    Scan Settings button
  3. Make sure that Display scanner dialog box is checked.
    Display scanner dialog box
  4. Click the Scan button.
  5. Uncheck the Auto Crop setting.
    Uncheck the Auto Crop
  6. Load the document in the ADF and click Start. The document should scan from the ADF.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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