MFC-J6925DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Load photo paper

Follow the steps below to load photo paper in your Brother machine's paper tray:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


  1. Before loading, press the corners and sides of the Photo, Photo L and Photo 2L paper to make them as flat as possible.

    If Photo (10 x 15 cm)/(4 x 6 in.) or Photo L (89 x 127 mm)/(3.5 x 5 in.) or Photo 2L (13 x 18 cm)/(5 x 7 in.) paper is "double-feeding," put only one sheet of Photo or Photo L paper in the paper tray at a time.

  2. Do one of the following:

    • If you load Photo L (89 x 127 mm)/(3.5 x 5 in.) in the paper tray, lift up the Photo L stopper (1).

      Lift up Photo L stopper

    • If you load Photo (10 x 15 cm)/(4 x 6 in.) or Photo 2L (13 x 18 cm)/(5 x 7 in.) in the paper tray, open the output paper tray cover. Gently press the paper length guide (1) to fit the paper size, and then close the output paper tray cover.

      Press paper length guide to fit paper size

  3. Gently press the paper side guides to fit the paper size.

    Press paper side guide to fit paper size

  4. Put Photo, Photo L, or Photo 2L paper in the paper tray print side down.

    Put photo paper in paper tray

  5. Gently adjust the paper side guides to fit the paper. Make sure the paper side guides touch the sides of the paper.

    Adjust paper side guide to fit paper

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J6520DW, MFC-J6720DW, MFC-J6920DW, MFC-J6925DW

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