HL-L2420DW
 |
FAQs & Troubleshooting |
Cannot Print ##
The error message "Cannot Print ##" is an indication that the machine has a mechanical issue. The "##" is a different error message depending on the condition of your machine. The "##" is a 2-digit number or alphabet. For example, Cannot Print 32, Cannot Print ZC, etc.
Press and hold 
(Power) to turn the machine off, wait a few minutes, and then turn it on again.
If your machine has FAX function:
We recommend transferring your faxes to another fax machine or to your PC before turning off the power switch.
If the error message continues, there is an issue on the sensor, motor or substrate and so on. The machine will require a service, contact Brother Customer Service from the "Contact Us" section.
Related Models
DCP-B7640DW, DCP-B7650DW, DCP-L1632W, DCP-L2640DW, DCP-L2647DW, DCP-L2660DW, DCP-L3560CDW, DCP-L5510DN, DCP-L5512DN, DCP-L5610DN, DCP-L5660DN, DCP-L5662DN, HL-EX415DW, HL-EX470W, HL-L2405W, HL-L2420DW, HL-L2460DW(XL), HL-L2465DW, HL-L2480DW, HL-L2865DW, HL-L3220CDW, HL-L3240CDW, HL-L3280CDW, HL-L3295CDW, HL-L3300CDW, HL-L5210DN, HL-L5210DW(T), HL-L5212DN, HL-L5212DW, HL-L5215DW, HL-L6210DW(T), HL-L6217DW, HL-L6310DW, HL-L6412DW, HL-L6415DW(T), HL-L8245CDW, HL-L9410CDN, HL-L9430CDN, HL-L9470CDN, MFC-EX670W, MFC-EX915DW, MFC-L2760DW, MFC-L2807DW, MFC-L2820DW(XL), MFC-L2880DW(XL), MFC-L2900DW(XL), MFC-L2980DW, MFC-L3720CDW, MFC-L3760CDW, MFC-L3765CDW, MFC-L3780CDW, MFC-L5710DN, MFC-L5710DW, MFC-L5715DW, MFC-L5717DW, MFC-L5912DW, MFC-L5915DW, MFC-L6810DW, MFC-L6912DW, MFC-L6915DW, MFC-L8395CDW, MFC-L9610CDN, MFC-L9630CDN, MFC-L9670CDN
