MFC-8710DW
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FAQs & Troubleshooting |
My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
If your Brother machine consistently dials numbers other than the ones you have entered or you receive a busy signal or recording when trying to send faxes, you may have programmed a Dial Prefix on the machine. The Dial Prefix is a feature that automatically dials a user-defined number before every fax you send.
For example, if your telephone system requires you to dial 9 to access an outside line, then you can program the Dial Prefix feature to automatically dial 9 every time you send a fax.
To change or delete the prefix number programmed in your Brother machine follow these steps:
*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.
- Press the MENU key.
- Press the UP OR DOWN ARROW key to choose Initial Setup.
- Press the OK key.
- Press the UP OR DOWN ARROW key to choose Dial Prefix.
- Press the OK key.
- Do one following:
- If you want to use the Dial Prefix feature, Press the UP OR DOWN ARROW key to choose ON.
Press the OK key. Go to Step 7.
- If you do not want to use the Dial Prefix feature, press the UP OR DOWN ARROW key to choose Off.
Press the OK key. Go to Sep 11.
- If you want to use the Dial Prefix feature, Press the UP OR DOWN ARROW key to choose ON.
- Press the UP OR DOWN ARROW key to choose Change.
- Press the OK key.
- Press the Clear/Back key to delete the prefix number displayed on the LCD.
- Enter a new prefix number (up to 5 digits) and press the OK key.
- Press STOP/EXIT.
<For Touchscreen models>
- Press MENU.
- Press the UP OR DOWN ARROW key to display Initial Setup.
- Press Initial Setup.
- Press the UP OR DOWN ARROW key to display Dial Prefix.
- Press Dial Prefix.
- Do one of the following:
- If you want to use the Dial Prefix feature, press On. Go to Step 7.
- If you do not want to use the Dial Prefix feature, press Off. Go to Step 11.
- If you want to use the Dial Prefix feature, press On. Go to Step 7.
- Press Dial Prefix.
- Press the Back Space button
to delete the prefix number displayed on the Touchscreen.
- Enter the prefix number (up to 5 digits) by pressing the buttons on the Touchscreen.
- Press OK.
- Press Stop/Exit.
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