MFC-T920DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 10/28/2020
  • ID: faq00002531_511

Clean the Print Head from Your Brother Machine

To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print quality problem, start the cleaning process manually.
  • Clean the print head if there is a horizontal line or a blank space in the text or graphics on printed pages. Depending on the problem color, select to clean Black only, three colors at a time (Yellow/Cyan/Magenta), or all four colors at once.
  • Cleaning the print head consumes ink.
  • Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

DCP-T520W/DCP-T525W/DCP-T720DW/DCP-T725DW/DCP-T820DW/DCP-T825DW

  1. Press Menú (Menu).
  2. Press image or image to make your selections:
    1. Select [Maintenance]. Press OK.
    2. Select [Cleaning]. Press OK.
    3. Select [Black], [Color], or [All]. Press OK.
    4. Select [Normal], [Strong], or [Strongest]. Press OK.
  3. Press Inicio Negro (Black Start) or Inicio Color (Color Start).
    The machine starts cleaning.
NOTE

If you clean the print head several times and the print has not improved, try the Special cleaning method, which cleans the print head with more force.

  1. Make sure all ink tanks are filled more than halfway, as this method consumes a large amount of ink.
  2. Press Menú (Menu).
  3. Press image or image to select [Maintenance] > [Cleaning], and then press OK.

  4. Press Menú (Menu) and OK simultaneously.

    The machine starts cleaning.

image
  • Use the Special cleaning method only if you previously cleaned the print head several times and the print quality did not improve.
  • If you start the cleaning with low ink amount, it may cause damage to the machine. Check each ink tank level before starting the cleaning and refill each ink tank as necessary.
  • You can also clean the print head from your computer.

MFC-T920DW/MFC-T925DW

  1. Press image (Ink).
  2. Press image or image to make your selections:
    1. Select [Print Head Cleaning]. Press OK.
    2. Select [Black only], [Color only], or [All]. Press OK.
    3. Select [Normal], [Strong], or [Strongest]. Press OK.
  3. Press image.
    The machine cleans the print head.
NOTE

If you clean the print head several times and the print has not improved, try the Special cleaning method.

  1. Make sure all ink tanks are filled more than halfway, as this method consumes a large amount of ink.
  2. Press image (Ink).
  3. Press image or image to select [Print Head Cleaning]. Press OK.

  4. Press Ajustes (Settings) and OK simultaneously.

    The machine starts cleaning.

image
  • Use the Special cleaning method only if you previously cleaned the print head several times and the print quality did not improve.
  • If you start the cleaning with low ink amount, it may cause damage to the machine. Check each ink tank level before starting the cleaning and refill each ink tank as necessary.
  • You can also clean the print head from your computer.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-T520W, DCP-T720DW, DCP-T820DW, MFC-T920DW, MFC-T925DW

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