MFC-J6925DW

FAQs & Troubleshooting

FAQs & Troubleshooting

When I print a document with fast mode, the printing is shifted too high on the paper.

Powder from the paper may build up on the surface of the paper pick-up roller. This may cause the paper to slip as it is picked from the tray. To resolve this issue follow the steps below:

  • Clean the paper pick-up roller

    Click here to see how to clean the paper pick-up roller.

  • Flip the paper in the paper tray


    If you are using paper that has a coating on one side (ex. Photo Paper) skip this step.


    1. Take the paper out of the tray and fan the stack of paper well.

    2. Install the paper into the paper tray with the other side of paper face up.

    3. Put the paper tray firmly back in the machine.

    4. Start printing again.

If you still have an issue after performing the previous steps Brother recommends printing your document at a higher resolution (increased resolutions will print your document at slower speeds).

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J460DW, MFC-J480DW, MFC-J485DW, MFC-J6520DW, MFC-J6720DW, MFC-J6920DW, MFC-J6925DW, MFC-J775DW(XL)

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