DCP-585CW
 |
FAQs & Troubleshooting |
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
Follow the steps below to solve this problem.
- Log on as an Administrator.
-
Open the Command Prompt.
(Windows Vista/ Windows 7)-
Click Start => All Programs => Accessories.
Right click Command Prompt, choose Run as administrator.
If the User Account Control prompt is displayed, click Continue or Yes. - Go to STEP 3.
(Windows 8)-
On the Start screen, click
.
If
is not on the Start screen, right-click somewhere on an empty spot (1), and then click, All Apps from the bar (2).
-
Right-click on Command Prompt (1), and then click, Run as administrator from the bar (2).
If the User Account Control prompt is displayed, click Yes. - Go to STEP 3.
-
Click Start => (All apps =>) Windows System.
Right click Command Prompt, choose Run as administrator.
If the User Account Control prompt is displayed, click Yes. - Go to STEP 3.
-
Click Start => All Programs => Accessories.
-
Enter net stop spooler and press Enter.
-
Confirm the Print Spooler Service was stopped.
-
Open the PRINTERS folder.
(Windows Vista)
(Windows 7)
(Windows 8)
-
Delete all files then close the folder.
-
Return to Command Prompt. Enter net start spooler and press Enter.
-
Confirm the Print Spooler Service was started.
- Close the Command Prompt.
-
Refresh the spooler.
-
(Windows Vista)
Click Start => Control Panel => Hardware and Sound => Printers, right click on the printer icon for your Brother machine and select Open.
(Windows 7)
Click Start => Devices and Printers, right click on the printer icon for your Brother machine and select See what's printing.
(Windows 8/ Windows 10)- Open the Control Panel. (Click here to see how to open the Control Panel.)
- Click Hardware and Sound => Devices and Printers.
- Right click on the printer icon for your Brother machine and select See what's printing.
-
Click View and select Refresh.
-
(Windows Vista)
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